Greenio Touch Solutions Private Limited (“we”, “us”, “our”) is the one who owns Furnishfit. We have created a transparent and simple return and refund policy for our  users (“you”, “your”). We understand that sometimes a product might not meet your expectations, and we are here to ensure a smooth return and refund process. Our policy is designed to be straightforward and user-friendly, providing you with peace of mind while shopping with us. We are committed to being transparent about our return and refund procedures to maintain your trust. Please read through the following sections to understand our policies in detail.

We recommend contacting our customer service team within 48 hours of receiving an item if you wish to return or exchange it. We encourage you to contact our support team within 48 hours if you receive an item that is not in original condition or has missing parts. 

Return Eligibility

To qualify for a return, items must be in their original condition, unused, and with all original packaging and tags intact. We accept returns for most products; however, certain items such as custom or personalized products may not be eligible. It is important to initiate a return request within the timeframe specified on your order confirmation. Items that have been damaged due to misuse or mishandling are not eligible for returns. Our customer service team is available to help determine the eligibility of your return.

Return Process

Initiating a return is simple and hassle-free. Contact our customer service team with your order details to begin the return process. We will guide you through the necessary steps and provide you with a return authorization number if applicable. Once you receive authorization, securely package the item and return it to the address provided. Upon receipt, our team will inspect the item to ensure it meets our return criteria.  After we receive the returned item, refunds or exchanges are usually processed within 5-7 business days.  

Refund Details

Once a returned item is inspected and approved, a refund will be processed using your original payment method. Refunds are typically completed within  5-7 business days, a reasonable timeframe, although processing times may vary depending on your financial institution. We aim to ensure that the refund process is as quick and efficient as possible. If the original payment method is not available, our team will work with you to find an alternative solution. For any refund-related questions, our customer support team is ready to assist you at any step.

Refund Policy

Refunds for cancelled orders will be processed using the original payment method. Once your cancellation is confirmed, our accounting team will initiate the refund process promptly. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution. We are committed to ensuring that refunds are processed efficiently and in a timely manner. For any questions regarding the refund process, our customer service team is available to assist you.

Contact Us

Reach out to us through greeniotouchsolutionsprivateli@gmail.com .in to clear any queries you have regarding our Return and Refund Policy.