Greenio Touch Solutions Private Limited (“we”, “us”, “our”) owns and operates Furnishfit. Offering a hassle-free experience to our users (“you”, “your”) is at the core of our operations. We understand that plans can change, and you may need to cancel your order. Our cancellation policy is designed to be flexible and customer-friendly, allowing you to cancel before the order has been processed for shipment. Cancellation requests made after an order has been dispatched may not be eligible for a full refund. We encourage customers to review their orders carefully before finalizing the purchase to minimize the need for cancellations. Please contact our customer service team as soon as possible if you need to make changes to your order.

Process for Cancellation

To initiate a cancellation, please reach out to our customer service team with your order details. Our team will guide you through the cancellation process and assist with any questions you may have. Once your cancellation request is received, we will promptly update you on the status of your request. It is important to ensure that the cancellation request is made before the order has been dispatched to avoid complications. For the quickest response, we recommend contacting us through the contact methods provided on our website.

Exceptions or Special Cases

Certain items may not be eligible for cancellation due to their nature or customization. Personalized or made-to-order products can only be cancelled if they have not yet entered the production phase. In the rare event of a product defect or error on our part, we will work with you to resolve the issue promptly, including offering a refund or replacement. We strive to ensure transparency and fairness in our policies, and each case will be evaluated individually. For specific concerns or questions regarding exceptions, our team is here to provide guidance and support.